Customer Success Resource Center
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What to expect from a Customer Adoption Program?

Learn more about our Customer Adoption Program and what to expect when executing one.

There are three (3) phases of your Customer Adoption Program taking place at different milestones of your Collaborative AR Platform rollout: 1) Pre-Launch Phase, 2) Launch Phase, and 3) Post-Launch Phase. Learn more below.

Now that we have a firm grasp on what a Customer Adoption is, why it’s important, and have been introduced to what a Customer Adoption Program focuses on, let’s take a look at what you can expect from your Customer Adoption Program and how Versapay will help drive adoption within your customer base.

3 Phases of Your Customer Adoption Program

Our Customer Adoption Programs consist of three (3) core phases as follows:

  1. Getting Started: Preparing your organization to launch a Customer Adoption Program.
  1. Invite & Engage: Utilizing our best practices to invite customers to your Customer Portal.
  1. Ongoing Success: Ensuring your customers continue accessing your Customer Portal and begin paying digitally.
“The Versapay team came into the partnership with the specifics about our active A/R accounts to really help launch this to our customer base. We could adapt our adoption strategy as we went while we gained more information during the onboarding process. Our entire team was kept engaged and updated as the campaign was under way.”

Example Timeline of a Customer Adoption Program

Below is an example of a Customer Adoption timeline that outlines what you can expect in each phase. Depending on the number of customers you have, your desired success metrics, and available internal resources, your Customer Adoption Program timeline is easily adaptable to fit your needs.

Click here to download
Click here to download

Click the following link to get started with your Customer Adoption Program: Let’s Get Started!

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